Privacy Policy

What We Do With Your Information

Any information you provide to First Response Towing and Roadside Services LLC is used only as needed to provide the service you requested, communicate with you about your tow or roadside service, process payment, and maintain necessary business records.

We do not sell, rent, or trade your personal information. We do not use your information for unrelated marketing without your permission.

Information such as your name, phone number, vehicle information, pickup and drop-off locations, photos related to the service, and payment records may be kept when reasonably necessary for business, payment, insurance, legal, or recordkeeping purposes.

Customer and vehicle information is treated with respect and is only shared when necessary to complete the requested service, process payment, comply with the law, or protect the customer, the company, or the property involved.

INFORMATION WE COLLECT

Any information you provide to First Response Towing and Roadside Services LLC is used only as needed to provide the service you requested, communicate with you about your tow or roadside service, process payment, and maintain necessary business records.

Information such as your name, phone number, vehicle information, pickup and drop-off locations, photos related to the service, and payment records may be kept when reasonably necessary for business, payment, insurance, legal, or recordkeeping purposes.

Customer and vehicle information is treated with respect and is only shared when necessary to complete the requested service, process payment, comply with the law, or protect the customer, the company, or the property involved.

We do not sell, rent, or trade your personal information. We do not use your information for unrelated marketing without your permission.

Your information is part of doing the job — it is not a product we sell.

Payment information is used only for processing authorized transactions and related business records.

WEBSITE ANALYTICS AND GOOGLE

Our website uses Google services and website analytics tools to help us understand how visitors find and use our website. These services may automatically collect information such as pages visited, general location, device and browser information, how a visitor reached the website, and interactions with the website.

This information helps us understand which parts of our website are useful, measure advertising performance, and improve our website and services.

First Response Towing and Roadside Services LLC does not use this information to personally identify individual website visitors.

Google may process information collected through its services according to Google’s own privacy policies and settings.

Website analytics are used to understand and improve our business — not to sell our customers’ personal information.

PHOTOS AND IMAGES

During towing and roadside services, First Response Towing and Roadside Services LLC may take photographs of vehicles, equipment, pickup locations, drop-off locations, and completed work. These photos may be used to document the condition of a vehicle, maintain service records, help protect both the customer and the company, and show how our services are performed.

Some photos may also be used on our website, Google Business Profile, social media, or other business listings for informational, educational, or promotional purposes.

We make reasonable efforts not to publicly display personal information such as customer names, phone numbers, addresses, documents, or other private information.

When appropriate, identifying information such as license plate numbers or other personal details may be removed, blurred, cropped, or otherwise kept out of publicly shared images.

Our photos are intended to show our work — not expose our customers’ private information.